Reset User

This window is used to reset a user's account details if, for any reason, the user's access becomes disabled. If a User disables his/her profile, he/she will need to contact his/her Preceda Systems Administrator. From this screen, the administrator can then change the user's status from Disabled to Enabled.

Once the User's access is enabled, he/she can reset his/her own password from the log in window, if permitted by the organization. An employee must have a business email address on the Preceda record to be able to reset the password. Each time a new password is created by the Administrator, the User is required to change the automated password with a password of his/her choice, provided that it has not been used before.

Prerequisites

  • To allow access to the User Password and Profile Status fields, the correct Prevar and Sysvar settings must be setup.
  • The "Administrator" field in the Define Users window must be set to Y.

Rules and Guidelines

  • Fill in the mandatory fields.

Field Information

This is an auto-generated User Name that will be stored against each User Profile. This is automatically generated when this record is saved in the Define Users window, and is used to identify the User in all processes and audit reports. The Application User Name can also be seen on the top right corner of the window after the Help menu. The dropdown arrow beside this User Name can be used to log off from Preceda or to change the User's password. By hovering the mouse pointer over this User Name, the Log in User Name will be displayed.

This field displays the employee's user name that is used when logging in to Preceda.

*

To reset password, enter a new password.

This field indicates if the user is enrolled in Two Factor Authentication or not.

If this field is ticked, it means that the user is successfully enrolled for 2FA,

If you need to disable an enrolment (i.e. user has a problem validating a previous enrolment), untick this field to reset the user's enrolment. This will then be disabled/greyed out once unticked so that the user can enrol again for 2FA as if it is the first time.

This field is only visible when the Preceda Variable *PP_MULTI_FACTOR is set to T/Y.

This displays the current status of the employee's profile.

Set this field to Enabled when resetting a user's access.

This section displays the user's information such as ID Number, Name, Address, etc.

The user has the option to place in secret questions and secret answers.

  • The first time this user logs on to Self Service, the user will be forced to enter a Secret Question and Answer and will be displayed on this window.

  • The Secret Question can be used in case of a telephone request for a reset to ensure that the user, making the request, is the correct user.